Waterproof Raincoat for Medium Large Dogs

Order Fullfilment

Fulfillment Orders are shipped within 5 days. Once shipped, you'll receive
a confirmation email including tracking number(s) for your order.

 Standard Shipping

 - USA, UK, Canada, Europe*, Asia*, Australia & New Zealand: 7 to 29 business days.

 - Mexico, South America*, Philippines, Indonesia, India, Russia,Turkey,
Middle East, South Africa, Rest of the world: 14 to 45 business days.
*Exceptions to some countries apply. 

Split Packages:

In some instances, an order may be split into different packages for any
of the following reasons:

-Weight limit per package. In order to provide Free Worldwide Shipping and
ensure that you receive your order at earliest, we use time and cost efficient
ways of delivery.

- An item may be slightly back-ordered, and shipped a later than the rest
of the items in an order.

- Because we are serviced by different warehouses, an order with multiple
items may be shipped from the different warehouses due to varying stock
inventory between the warehouses.

Common reasons for order delay:

- Billing and shipping addresses are not the same.

- Order is pending a credit approval and verification.

- A product is currently out of stock.

- An order which requires special customization  

What happen to unclaimed packages?

  We are not responsible for any packages returned to us as refused,
unclaimed, undeliverable, or because of incorrect or insufficient address.
Unclaimed items are subjected to a 30% restocking fee or $25 USD redelivery fee
to cover postage costs. 

My package did not arrive. but it state it did.why?

  Chilpup will cover a variety of courier errors such as lost or damaged in transit,
postage due errors or generally misrouted packages when tracking provides no
clear details or cause. In the rare cases that a parcel is marked as delivered
by the courier, but you have yet to receive it - Chilpup Store would not cover
the cost of reshipping the order. Again, this only applies if the tracking
details state that a delivery was made to the recipient’s address. In most
instances, it is found that the delivery was made, but left in an unexpected
location at a recipient's address. Recipients should reach out to the courier
and inquire if any additional details were left by the delivery person - e.g.
"left under table on back porch"

Can I return a product

Yes. In the rare case you're not 100%
satisfied with the product(s), you may return it for a full refund or exchange
it for the same product within 30 days from the moment it was received (the
shipping fees will be payed by the customer). . Alternatively we can issue you a store credit to place another order.

*Only defective or regular priced items can be
fully refunded. All other returns will be reimbursed as store credit.

How I return a product

 To return a product simply contact us to receive the return instructions. 

Contact us and sent us 2 -3
pictures of the item(s) along with the reason forreturn within 14 days from receipt. Insertthe order number like #3008in the email subject.Once you receive thereturn address, you may ship the product(s) viaa courier of your choice within 14 days of receiving
the product. We suggestproviding
tracking number for anyreturns,
as lost in return itemsare
not eligiblefor
reimbursements.Once the item is returned at our warehouse you will
receive a refund notification. Please allow 2-7 workingdays for the transactionto appear on your account.

Who pay the return?

In the rare case you receive a clearly
defective product or the product was shipped in a different size than the one
ordered, Chilpup Store  will support the
return costs to our warehouse. If the product(s) is returned for other reason
than that, the buyer will support the cost of returning the good(s).